Erlang C Call Center Agent Calculator
Erlang C Call Center Agent: a planned Super Calculator tool. Covers calls per interval. Stub page while the tool and its worked example are prepared. Scope is.
Erlang C Call Center Agent Calculator is a planned calculator in the business section of Super Calculator, covering staffing.
What this calculator will compute
Inputs: calls per interval, average handle time, target answer time, service level and shrinkage.
Formula, recorded as scope and not yet verified against a primary source: Erlang C probability of wait, agents solved for a service level target.
Written for contact center planners staffing to a service level.
Status
This page is a stub. The calculator is not built, no figure on this page has been verified against the authority that sets it, and nothing here should be used to make a decision. The page exists so that the site structure is complete and so that articles can link this concept on first mention.
The stub carries noindex, nofollow and is excluded from the sitemap.